The Infraction Diversion Program provides end-to-end case management, from initial registration to completion. We handle participant onboarding, progress tracking, support, and final case resolution, all through our efficient web-based platform.

Infraction Diversion retrieves and verifies participant information from case management systems. Individuals receive detailed infraction notices, including instructions for resolving their cases. Participation in the diversion program is entirely voluntary, allowing violators the choice to opt in and resolve their infractions through the program.

We help clear the backlog of unprocessed infractions by handling citation processing, reporting, and follow-ups. Our system can accept bulk loads of back cases, allowing us to efficiently manage large volumes of infractions. Additionally, we data-mine for repetitive files, identify participants with multiple infractions, and streamline case resolution to ensure efficient backlog reduction.

Our cloud-based platform provides prosecutors with instant access to case reports and key data. We offer a second review of cases to assist in the prosecutorial decision-making process, ensuring thorough case evaluation. All case-related documentation, including evidence, certificates, and participant data, is securely archived and accessible at any time.

Infraction Diversion provides comprehensive customer support services, addressing participant inquiries, managing grievances, and ensuring timely communication through calls, emails, and notices. The support team ensures participants have a seamless experience throughout the program.

Infraction Diversion sets up and manages the payment processing system for participants, handling all transactions, refunds, and revenue distribution to associated parties.